About Post UNiversity



Student Satisfaction


Adult Student Priorities Survey (ASPS)



To download the complete Post University 2012 ASPS Survey results, click Adult Student Priorities Survey (ASPS)


Institutional Metrics

Three important institutional metrics were captured in the ASPS. These included the following questions:

  • So far, how has your college experience met your expectations?
  • Rate your overall satisfaction with your experience here thus far.
  • All in all, if you had to do it over, would you enroll here again?

Despite a lack of statistical significance according to the difference of means tests, Post University scores better than the national average on all three of these important measures. 

Comparison to National Averages

Satisfaction

Post University students are significantly more satisfied on 25 of the 50 (50%) standard survey items compared to adult students from other institutions.  Survey items which frequently appear on this list fall under the following areas:  

  • Registration Effectiveness
  • Academic Advising
  • Quality of Instruction

Importance

These three areas are also where Post University students care the most.¬† On 16 out of 50 items (32%), Post University students give higher rankings on importance as compared to national adult students.¬† The items which appear in the higher satisfaction category frequently appear in the high importance category.¬† This suggests that Post University understands our students’ expectations and has elevated its service compared to other universities.
   
On the ASPS Post University does not score statistically lower than national averages on any survey item, whether on the importance or satisfaction metric.


Institutional Strengths and Challenges

The Noel-Levitz report publishes those attributes they consider institutional strengths and challenges.¬† Institutional strengths are those attributes which fall above the median score on importance and top quartile on satisfaction ratings. Institutional challenges fall above the median value on importance and in the bottom 25% on satisfaction.¬†Institutional strengths are those attributes or themes around which we might consider messaging.¬† Institutional challenges are just that ‚Äď areas that are important to students and which Post University should focus on improving.¬†These strengths and challenges are relative rankings, compared to Post University attributes only.

Strengths

  • It is clear student expectations are being met by both academic advising and by the registration/scheduling systems.
    • Students are satisfied by the ease with which they can register and complete enrollment tasks in one location.¬† Additionally, they find academic advisors knowledgeable, helpful, and accessible.
  • Students value the content of their courses and find them applicable to their careers.¬† They also find the faculty knowledgeable and experienced.
  • Two custom questions which appear in the institutional strengths include understanding the needs of military students and willingness to recommend Post University to others.

Challenges

Four areas are prominent in the institutional challenges.  These include:

  • Quality of instruction and timely feedback about students’ progress.
    • Students are concerned about receiving prompt feedback on progress and the quality of instruction.¬† The addition of the new Director of Associate Faculty should increase oversight and help alleviate these concerns.
  • ¬†Tuition Bills
    • Students find their tuition bills confusing and do not feel their tuition related questions are being answered promptly or sufficiently.
  • Financial aid
    • Three financial aid attributes included in institutional challenges are: Adequate financial aid is available for most adult students; financial aid counselors are helpful to adult students; I receive complete information on the availability of financial aid.
  • Transparency and Information
    • Students are unclear where to turn to for information and feel they may get the “run-around”.