Career Opportunities

Help Desk Technician - Phone Support

Waterbury, CT



Post University is currently accepting applications for the role of Help Desk Technician-Phone Support

JOB SUMMARY:

Post University is in search of a highly motivated and eager to learn entry level Help Desk Technician to support our students, staffs and instructors (our customers). We are seeking a candidate who can operate in a fast paced environment. This position will allow the right candidate the opportunity to establish best practices for service engagement in a technical environment. If you are a great troubleshooter who can see above the fray and identify improvement opportunities, you will find a home with the Post University Help Desk. The mission of the Help Desk is to provide its customers with a point of contact for responsive support, with a proactive approach to identifying and solving problems.

DUTIES:

  • Provide a high level of service to end users requesting support or reporting trouble tickets.
  • Answer all calls coming into the Tier 1 Help Desk.
  • Log all Help Desk requests using the established software tracking program and in accordance with department procedures.
  • Respond to all tickets by performing first-level core troubleshooting on hardware/software systems problems.
  • Answer questions, provide technical solutions, and follow up to assist users in solving their problems.
  • Ensure that more complex issues are escalated to the proper support staff.
  • Ensure that all VIP (executive staff) calls are responded to immediately. 
  • Add and maintain users on the network (Active Directory); assigning application access, ensuring security, and maintaining their configurations are within standards.
  • Create new email accounts in Microsoft Exchange and Office 365.
  • Manage password resets in Active Directory, SIS and other University systems.
  • Troubleshoot problems with Local Area Networks (LAN).
  • Install VPN connections for approved users and troubleshoot as needed.
  • Install, modify, and repair computer software.
  • Develop professional working relationship with customer to better understand business needs. 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Associate’s Degree in IT related field required. Bachelor’s Degree in IT related field preferred.
  • Vendor certifications preferred such as Certified Help Desk Analyst, Security +, A+, and Network+.
  • Related desktop support experience preferred.
  • Extensive experience knowledge of Microsoft Office 2010 and 2013.
  • Specific knowledge of Microsoft Windows XP, 7 and 8.
  • Familiarity with Internet Explorer, Firefox and Chrome browsers.
  • Active Directory experience strongly preferred.
  • Basic knowledge of TCP/IP, DNS and DHCP settings.
  • Familiarity with Microsoft and Cisco VPN.
  • Working knowledge of Group Policies a plus.


As a member of our Post University team, the individual will share in a 120-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Human Resources.

*****All files must be saved as one document before uploading to our database*****

Disclaimer: This opportunity may be withdrawn and/or amended.

POST UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER that employs in compliance with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and job interview process should notify the Director of Human Resources, Post University.

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