See how online/adult students rate their Post University experience
Online and adult learners may have different needs, expectations, and priorities than more traditional students. At Post University, we strive to understand and meet those needs, priorities and expectations. One way we do that is to measure learner satisfaction using standardized surveys. These surveys allow us to evaluate Post’s performance and to compare it to other similar institutions.
On July 16, 2012, 2,678 Post University online/adult students received an email invitation to complete a Noel-Levitz survey online.¬†The students invited to participate were enrolled between September 2011 and September 2012. The purpose of these surveys was two-fold: (1) to obtain an objective measure of student satisfaction and evaluate Post University’s services by department and (2) to publicly post the results of the surveys on the Post University website.
Students were randomly assigned to one of two online surveys.¬†The first survey, the Adult Student Priorities Survey, is geared towards older university populations.¬†The second survey, the Priorities Survey for Online Learners, assesses the specific needs and priorities of online students. The content of these two surveys is similar in that they attempt to measure performance among the various departments or areas of the university, including financial aid, enrollment services, instructional services, academic services, and academic advising.
In addition to the standard battery of questions required for component scores, both surveys provided room for custom questions.¬†These custom questions were developed in consultation with institutional stakeholders and were focused on the registrar’s office, career services, the learning/writing center, academic support services, IT services, and military/veteran support.
Both surveys were fielded between July 16, 2012 and August 6, 2012.¬†The Adult Students Priority Survey (ASPS) resulted in 328 (24% response rate) surveys for a margin of error of +/- 5.41%.¬† The Priorities Survey for Online Learners (PSOL) resulted in 344 (26% response rate) surveys for a margin of error of +/- 5.25%.¬†Throughout the official reports provided by Noel-Levitz, they report a difference of means or T-test on satisfaction scores, comparing Post University’s with a national population of students who have completed the survey.¬†