Student Complaint Resources and Procedures

At Post University, we take pride in providing a high quality education and exceptional student support, and encourage you to contact your academic advisor, professor or the relevant department head directly if you encounter any problems during your time at Post.  

In addition, we also provide a more formal process by which students can work with various University departments to address grievances or complaints.  In either instance, students are advised to put their concerns in writing and carefully document the events that led to the issue. To file a specific grievance, complaint or appeal, please contact the appropriate office below.

  Academic Affairs Admissions
 
 
 

Disability Services

Financial Aid

Information Technology


International Student Services

Internships/Career Services

Office of the Registrar

State-by-state Complaint Process

 
 
 
 
 
 
 


Students who feel they have exhausted the University’s grievance process may also choose to contact the Connecticut Office of Higher Education or our regional accrediting body, the New England Association of Schools and Colleges (NEASC).

The Connecticut Office of Higher Education (CT OHE) can be reached at 61 Woodland Street, Hartford, CT  06105-2326; 800.842.0229; www.ctohe.org/studentcomplaints.shtml.¬† An explanation of the CT OHE complaint process appears on the “Students and Families” section of the CT OHE website at  http://www.ctohe.org/StudentComplaints.shtml.

Information on how to reach the New England Association of Schools and Colleges, Inc. is available by clicking here.

Students from outside Connecticut who are taking online accelerated degree program courses may contact their local state agency by clicking here. They also may access information provided by the State Higher Education Executive Officers Association at http://www.sheeo.org/stateauth/Complaint%20Process%20Links.pdf.

The following University departments are here to help you resolve any issues you may have while attending Post University.


ACADEMIC AFFAIRS

The Academic Affairs Office is responsible for academic programs and academic support services.  Students are encouraged to address specific concerns by contacting the appropriate area within Academic Affairs, as follows: Academic Advising, Academic Dismissal and Suspension Appeals, Course Offerings, General Issues Regarding Academics and Classrooms, Grade Appeals, Graduate Programs, Honors Program, Honors Society, Teaching Staff, and Tutoring Services.

Academic Advising

Main Campus students should contact advising@post.edu or 203.596.4539

Online or Evening & Weekend Accelerated Degree Program students should contact asc@post.edu or 800.345.2562 ext. 2508 or 203.591.7101.

Academic Dismissal or Suspension Appeals

The following instructions are intended for ALL students who would like to appeal their academic dismissal or suspension. 

If you want to return to school or appeal your dismissal you must mail, email, or fax a letter to Dr. Jane Bailey and Edie Cass.

Mail:
Post University
Attention Dr. Jane Bailey/Edie Cass
800 Country Club Road
PO Box 2540
Waterbury, CT  06723-2540

Email:    
Attention Dr. Jane Bailey/Edie Cass
jbailey@post.edu and ecass@post.edu

Fax:        
Attention Edie Cass
203.841.1121

Directions for writing the appeal letter: You are required to write a letter to the Academic Appeal Panel.  You do not have to type your letter, but hand written letters must be legible.  Correct grammar, spelling, and punctuation are required.  When preparing your letter keep in mind that you are requesting that Post University make an exception in academic policy for you.

  • 1st paragraph:
    Explain the mitigating circumstances that led to your dismissal from Post.  Examples of mitigating circumstances include death in the immediate family, student hospitalization, documented medical problems and other documented emergencies. (Medical documentation/death certificates, etc. should accompany your appeal letter)  Work schedule conflicts, failure to attend classes and minor illness (e.g., a cold) are NOT mitigating circumstances.

  • 2nd paragraph:
    Describe, in detail, what you have done and will do to improve this situation.  You must illustrate, giving specific examples, that you have resolved the circumstances that led to your dismissal.

  • 3rd paragraph:
    Identify why you hope to come back to school and what your education means to you..

Course Offerings

Edie Cass
ecass@post.edu 
203.596.4611

Provost 
Jane Bailey, Ed.D.
jbailey@post.edu
203.596.4638

General Issues Regarding Academics, Classrooms

General issues regarding academics and Post University classrooms should be
directed to:

Office of Academic Affairs
Edie Cass
ecass@post.edu 
203.596.4611

Issues specific to your major should be addressed to the Dean of your school, as follows.  Students may visit the Post University College & Schools home pageto access a list of degree programs offered under each school.

Provost
Jane Bailey, Ed.D.
jbailey@post.edu   
203.596.4638

Dean of the School of Arts & Sciences
Beth Johnson, Ph.D. 
ejohnson@post.edu 
203.596.8598

Dean of the John P. Burke School of Public Service
Richard Strompf, Psy.D.
rstrompf@post.edu 
203.596.4588

Dean of The Malcolm Baldrige School of Business
Chris Szpryngel
Interim Dean
cszpryngel@post.edu
203.591.7375

Dean of the School of Education (Interim)
Jane Bailey
jbailey@post.edu 
203.596.4638

Grade Appeals Process

Informal Appeal of Grade:  If a student has a question or complaint about a final course grade, the student should first try to work out the issue with the instructor on an informal basis.

Should the instructor agree to a change of grade, please notify the Registrar of the change via Post University email. 

Step 1 of Appeal: If not satisfied, the student can appeal the final course grade by notifying the instructor of the question/grievance IN WRITING, using the APPEAL FORM, via student’s Post University e-mail address, within fifteen (15) calendar days of the end of the semester or MOD. Supporting documentation must be included at this time. Please send a copy to the Academic Program Manager (APM) in charge of the program, or the appropriate Dean, if the Program does not have an APM.

CLICK HERE TO DOWNLOAD THE APPEAL FORM

If the instructor is also the APM, send the appeal as outlined above. 
For APM contact information, please contact your Academic Advisor or the Academic Affairs Office.

Step 2 of Appeal: The Instructor must respond to the student in writing, via Post University e-mail address, within fifteen (15) calendar days of receipt of the appeal.  This should also be accompanied by appropriate documentation to support the grade given.  A copy should be sent to the APM, in charge of the course in question, or the appropriate Dean, if the Program does not have an APM.

Should the instructor agree to a change of grade, please notify the Registrar of the change via Post University email. 

Step 3 of Appeal: If the matter is still not resolved, the student should appeal in writing, via Post University e-mail address, to the Academic Program Manager in charge of the course in question.  All supporting documentation, including any forms, etc., should be included.

If the APM is also the instructor or if there is no APM for the program, this step can be bypassed and the written appeal should be sent directly to the Dean (Step 5).
 
For Academic Program Manager contact information, please contact your Academic Advisor or the Academic Affairs Office. 

Step 4 of Appeal: Having reviewed all supporting material, including the justification by the instructor, the APM or appropriate Dean should respond to the student in writing, via Post University e-mail address, within fifteen (15) calendar days.

If the APM is also the instructor, or if there is no APM for the program, this step is omitted. 

Step 5 of Appeal:
  If the student is still not satisfied, then he/she should appeal in writing to the Dean of the school in which the course is housed.  Academic Program Managers should forward all supporting documentation, including notes from any meetings with said student or instructor, to the Dean for his/her review.  The Dean should respond in writing, via Post University e-mail address, to the student with his/her final decision within fifteen (15) calendar days of being notified by the Academic Program Manager.

Please notify the Registrar of the change via Post University email.

THE DECISION OF THE DEAN IS FINAL.


Graduate Program Complaints and Readmission Requests

Issues and requests should be directed to the Dean of the appropriate school, as follows.¬† Students may visit the Post University College & Schools home page to access a list of degree programs offered under each school.

Dean of the School of Arts & Sciences
Beth Johnson, Ph.D. 
ejohnson@post.edu 
203.596.8598

Dean of the John P. Burke School of Public Service
Richard Strompf, Psy.D.
rstrompf@post.edu 
203.596.4588

Dean of The Malcolm Baldrige School of Business
Chris Szpryngel
Interim Dean
cszpryngel@post.edu
203.591.7375

Dean of the School of Education (Interim)
Jane Bailey
jbailey@post.edu 
203.596.4638

Honors Program

Director of the Honors Program
Linda Kobylarz
lkobylarz@post.edu
203-591.7419

Honors Society

Administrative Assistant to the Office of Academic Affairs
Edith Cass
ecass@post.edu
203.596.4611

Teaching Staff

Complaints and/or grievances about specific instructors should be filed with the Office the Dean of the specific school under which a degree program is offered, or directly with the Office of the Provost. Students may visit the Post University College & Schools home page to access a list of degree programs offered under each school.

Dean of the School of Arts & Sciences
Beth Johnson, Ph.D. 
ejohnson@post.edu 
203.596.8598

Dean of the John P. Burke School of Public Service
Richard Strompf, Psy.D.
rstrompf@post.edu 
203.596.4588

Dean of The Malcolm Baldrige School of Business
Chris Szpryngel
Interim Dean
cszpryngel@post.edu
203.591.7375

Dean of the School of Education (Interim)
Jane Bailey
jbailey@post.edu 
203.596.4638

Tutoring Services                                           

Stephanie Dionne, Director University Learning Center (ULC)
sdionne@post.edu 
203.596.4633

General issues that do not fit within the above categories can be addressed to:

Office of Academic Affairs
Edie Cass
ecass@post.edu 
203.596.4611


ADMISSIONS

  • Main Campus Admissions issues should be directed to admissions@post.edu or 203.596.4555.

  • Online and Evening & Weekend Program Accelerated Degree Program Admissions issues should be directed to adpadmissions@post.edu or 800.345.2562.


DISABILITY SERVICES

Coordinator of Student Disabilities
Caitlyn Whitmoyer
Cwhitmoyer@post.edu 
203.596.4539

FINANCIAL AID

  • Main Campus students should contact the Financial Aid office at finaid@post.edu or 203.596.4527.¬†

  • Online and Evening & Weekend Accelerated Degree Program students should contact the Financial Aid office at postadpfinancialaid@Post.edu or 800.345.2562.

INFORMATION TECHNOLOGY

Any technology-related questions, concerns or complaints may be directed to IT at ict@post.edu or  203.591.5671.


INTERNATIONAL Student services

admissions@post.edu or 203.596.4555


INTERNSHIPS/Career Services

Director of Career Services
Dr. Mary Rigali, PMP
mrigali@post.edu
203.596.4504


OFFICE OF THE REGISTRAR

General questions or concerns may be addressed to the Registrar’s office via email to PostRegistrarsOffice@post.edu.¬† You also may call 800.345.2562, press 1 then press 5 to be connected with someone in the Registrar’s office.  You may also contact the Registrar, Keith Gauvin, directly via email at kgauvin@post.edu or 203.596.4612.


STATE-BY-STATE COMPLAINT PROCESS